1. Acceptance of Terms

By accessing, browsing, or using the Infiwrite platform ("Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), along with our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Service Description

Infiwrite provides an AI-powered documentation intelligence platform that deploys on your cloud infrastructure to create, deliver, and evolve technical documentation. The Service includes:

• Automated documentation generation from development workflows
• Persona-aware content delivery and intelligent search
• Self-hosted AI models deployed on your infrastructure (AWS, Azure, or GCP)
• Integration with project management and development tools
• Optional expert review and oversight services

Infiwrite AI Solutions Pvt Ltd ("Infiwrite," "we," "us," or "our") reserves the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Account Registration and Security

3.1 Account Creation

To access the Service, you must create an account by providing accurate, complete, and current information. You agree to:

• Provide truthful and accurate registration information
• Maintain and update your information to keep it accurate
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized access or security breach

3.2 Account Responsibility

You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain account security.

4. Deployment and Infrastructure

4.1 Client-Hosted Infrastructure

Infiwrite's platform is designed to deploy on your cloud infrastructure (AWS, Azure, or GCP). You are responsible for:

• Providing and maintaining the necessary cloud infrastructure
• All cloud provider costs, including compute, storage, and networking
• Ensuring your infrastructure meets the minimum requirements for deployment
• Managing access controls and security configurations on your infrastructure

4.2 Software Licensing

We provide software licenses for the Infiwrite platform. The software remains our intellectual property, and you receive a limited, non-exclusive, non-transferable license to use the software as specified in your subscription agreement.

5. Data Ownership and Privacy

5.1 Your Data

You retain all ownership rights to your data, including but not limited to:

• Source code and technical documentation
• Product roadmaps and competitive intelligence
• Customer data and business information
• Generated documentation and derivative works

5.2 Data Processing

Because Infiwrite deploys on your infrastructure, your data never leaves your control or infrastructure. We do not have access to your proprietary data unless you explicitly grant access for support purposes.

5.3 Aggregated Data

We may collect and analyze aggregated, anonymized usage statistics to improve the Service, provided such data cannot be used to identify you or your confidential information.

6. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Service to transmit malware, viruses, or harmful code
• Attempt to reverse engineer, decompile, or derive source code from the Service
• Remove, alter, or obscure any proprietary notices on the Service
• Use the Service to compete with Infiwrite or develop competing products
• Sublicense, resell, or redistribute the Service without written permission
• Use the Service in any manner that could damage, disable, or impair the platform
• Generate or store content that is illegal, harmful, threatening, abusive, or violates intellectual property rights

7. Subscription and Payment

7.1 Fees

Access to the Service requires payment of subscription fees as specified in your service agreement. All fees are non-refundable except as required by law or explicitly stated in your agreement.

7.2 Billing

You agree to provide current, complete, and accurate billing information. Subscription fees will be billed in advance on a recurring basis according to your selected billing cycle.

7.3 Price Changes

We may change our fees with at least 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new fees.

7.4 Late Payments

If payment is not received within 15 days of the due date, we may suspend your access to the Service until payment is received.

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including all software, algorithms, user interface designs, and documentation (excluding your content), is owned by Infiwrite and protected by intellectual property laws. Nothing in these Terms grants you any right to our trademarks, logos, or other brand features.

8.2 AI Models and Technology

All AI models, training methodologies, and proprietary technologies used in the Service remain our exclusive intellectual property.

8.3 Feedback

If you provide suggestions, ideas, or feedback about the Service, we may use such feedback without obligation or compensation to you.

9. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information received during the course of our business relationship. This obligation continues for three years after termination of these Terms.

Confidential information does not include information that:

• Is publicly available through no breach of these Terms
• Was rightfully in the receiving party's possession prior to disclosure
• Is independently developed without use of confidential information
• Is required to be disclosed by law or court order

10. Warranties and Disclaimers

10.1 Service Warranty

We warrant that the Service will perform substantially in accordance with our documentation under normal use. This warranty is void if failures result from misuse, modifications, or use outside recommended parameters.

10.2 Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• AI-generated documentation will be accurate, complete, or suitable for your purposes
• Defects will be corrected within any specific timeframe
• The Service will meet your specific requirements

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INFIWRITE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING FROM:

• Your use or inability to use the Service
• Unauthorized access to your data or infrastructure
• Errors, mistakes, or inaccuracies in AI-generated content
• Any reliance placed on documentation generated by the Service
• Interruption or cessation of the Service

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Infiwrite, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your data or content uploaded to the Service

13. Term and Termination

13.1 Term

These Terms begin when you first access the Service and continue until terminated by either party.

13.2 Termination by You

You may terminate your account at any time by providing written notice. You remain responsible for all fees incurred through the end of your current billing period.

13.3 Termination by Us

We may suspend or terminate your access immediately if you:

• Breach these Terms
• Fail to pay fees when due
• Engage in fraudulent or illegal activities
• Use the Service in a manner that harms us or other users

13.4 Effect of Termination

Upon termination:

• Your right to access the Service immediately ceases
• You must cease all use of the software and delete all copies
• Provisions regarding intellectual property, confidentiality, liability limitations, and indemnification survive termination

14. Support and Service Level

We provide technical support as specified in your service agreement. Support does not include:

• Issues caused by your infrastructure or third-party services
• Modifications you make to the deployed software
• Training on how to use your development tools or cloud platform

We strive for high availability but do not guarantee any specific uptime percentage unless specified in a separate Service Level Agreement.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending notice to your registered email address
• Updating the "Last Updated" date at the top of this document

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

16.2 Jurisdiction

Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Bangalore, Karnataka, India, and you consent to the jurisdiction of such courts.

16.3 Dispute Resolution

Before filing any legal action, the parties agree to attempt to resolve disputes through good-faith negotiation for at least 30 days.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any executed service agreements, constitute the entire agreement between you and Infiwrite regarding the Service.

17.2 Severability

If any provision of these Terms is found to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

17.5 Force Majeure

Neither party shall be liable for failure to perform due to causes beyond reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

17.6 Export Compliance

You agree to comply with all applicable export control laws and regulations when using the Service.

18. Contact Information

If you have questions about these Terms, please contact us:

Infiwrite AI Solutions Pvt Ltd
4th Floor, Balaraj's Arcade
Opposite BRIGADE COSMOPOLIS
Whitefield Main Road, Whitefield
Bangalore, Karnataka, India
Email: [email protected]

1. Information We Collect

1.1 Information You Provide Directly

Account Information: When you create an Infiwrite account, we collect:

• Name and contact information (email address, phone number)
• Company name and business information
• Payment and billing information (processed by third-party payment processors)
• Account credentials (encrypted passwords)

Communications: When you contact us for support or inquiries, we collect:

• Content of your messages and communications
• Support tickets and related correspondence
• Feedback and survey responses

1.2 Information Collected Automatically

Service Usage Data: We collect limited information about how you use the Service:

• Log data (IP addresses, browser type, access times)
• Device information (operating system, device identifiers)
• Usage patterns (features accessed, frequency of use)
• Performance metrics (response times, error rates)

Cookies and Similar Technologies: We use cookies and similar tracking technologies for:

• Authentication and security
• Remembering your preferences
• Analytics and performance monitoring
• Fraud prevention

1.3 Information We Do NOT Collect

Critical Privacy Protection: Because Infiwrite deploys on your infrastructure, we do NOT have access to:

• Your source code or technical documentation
• Product roadmaps or competitive intelligence
• Customer data or business information processed by the platform
• Content generated or stored within your deployment
• Any proprietary data processed by the AI models running on your infrastructure

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing the Service

• Creating and managing your account
• Deploying and configuring the platform on your infrastructure
• Processing payments and managing subscriptions
• Providing technical support and customer service
• Delivering software updates and maintenance

2.2 Improving the Service

• Analyzing usage patterns to enhance features and performance
• Conducting research and development
• Identifying and fixing technical issues
• Developing new features and capabilities

2.3 Communications

• Sending service-related notifications and updates
• Responding to your inquiries and support requests
• Providing security alerts and important notices
• Sending marketing communications (with your consent)

2.4 Security and Legal Compliance

• Protecting against fraud, abuse, and security threats
• Enforcing our Terms of Service
• Complying with legal obligations and regulations
• Protecting our rights, property, and safety

3. Data Architecture and Processing

3.1 Client-Hosted Deployment

Infiwrite's unique architecture ensures maximum privacy:

• On Your Infrastructure: The platform deploys entirely on your AWS, Azure, or GCP environment
• Local Processing: All AI models and data processing occur within your infrastructure
• No External Transmission: Your proprietary data never leaves your cloud environment
• You Control Access: You manage all security configurations and access controls

3.2 Data Segregation

We maintain clear separation between different types of data:

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business:

• Cloud Infrastructure: AWS, Azure, or GCP for hosting our administrative systems (not your deployment)
• Payment Processing: Stripe or similar payment processors for billing
• Email Services: For sending transactional and marketing emails
• Analytics: For understanding service usage and performance

These service providers are contractually bound to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose information if required to do so by law or in response to:

• Valid legal process (subpoenas, court orders)
• Government or regulatory requests
• Protection of rights, property, or safety of Infiwrite, our users, or the public
• Enforcement of our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and your options.

4.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information:

5.1 Technical Safeguards

• Encryption: Data in transit is encrypted using TLS/SSL; data at rest is encrypted using AES-256
• Access Controls: Role-based access controls and multi-factor authentication
• Network Security: Firewalls, intrusion detection, and DDoS protection
• Secure Development: Regular security audits and vulnerability assessments

5.2 Organizational Safeguards

• Limited employee access to personal information on a need-to-know basis
• Confidentiality agreements with all employees and contractors
• Regular security training and awareness programs
• Incident response procedures for security breaches

5.3 Your Responsibility

You are responsible for:

• Maintaining the security of your account credentials
• Securing your cloud infrastructure where Infiwrite is deployed
• Configuring appropriate access controls and permissions
• Notifying us immediately of any suspected security breach

6. Data Retention

We retain different types of information for varying periods:

6.1 Account Information

• Retained for the duration of your active subscription
• Retained for up to 90 days after account closure for recovery purposes
• May be retained longer if required for legal, tax, or audit purposes

6.2 Usage Data and Logs

• Retained for up to 12 months for operational purposes
• Aggregated, anonymized data may be retained indefinitely

6.3 Your Content

• Stored on your infrastructure under your retention policies
• You control retention periods and deletion
• We do not have copies unless you've granted support access

6.4 Deletion Requests

You may request deletion of your personal information at any time. We will comply within 30 days, except where retention is required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Right to Access: Request a copy of the personal information we hold about you
• Right to Portability: Receive your data in a structured, machine-readable format

7.2 Correction and Deletion

• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information

7.3 Control and Objection

• Right to Object: Object to processing of your personal information
• Right to Restrict Processing: Limit how we use your information
• Right to Withdraw Consent: Withdraw consent for processing at any time

7.4 Exercising Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

7.5 Complaints

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.

8. International Data Transfers

Infiwrite is based in India. If you access the Service from outside India, your information may be transferred to, stored, and processed in India or other countries where we or our service providers operate.

We ensure adequate protection for international data transfers through:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions where applicable
• Your explicit consent when required

Note that because your proprietary content remains on your infrastructure, it is not subject to international transfer by us.

9. Children's Privacy

Infiwrite is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

If you believe we have collected information from a child, please contact us immediately at [email protected].

10. Cookie Policy

10.1 Types of Cookies We Use

Essential Cookies: Required for the Service to function properly

• Authentication and session management
• Security and fraud prevention
• Load balancing

Functional Cookies: Enhance functionality and personalization

• Remembering your preferences and settings
• Language selection
• User interface customization

Analytics Cookies: Help us understand how the Service is used

• Usage statistics and patterns
• Performance monitoring
• Error tracking

10.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Service.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

11.1 Your CCPA Rights

• Right to Know: Request disclosure of personal information collected, used, or shared
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

11.2 Categories of Information Collected

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email, IP address)
• Commercial information (subscription and billing data)
• Internet activity (usage data, log files)
• Professional information (company name, job title)

11.3 Exercising CCPA Rights

To exercise your CCPA rights, contact us at [email protected] or call us at the number provided below. We will verify your identity before processing your request.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

12.1 Legal Basis for Processing

We process your personal information based on:

• Contract Performance: To provide the Service per our agreement
• Legitimate Interests: To improve the Service and ensure security
• Legal Compliance: To comply with legal obligations
• Consent: Where you have given explicit consent

12.2 Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at [email protected].

12.3 Supervisory Authority

You have the right to lodge a complaint with a supervisory authority in your country if you believe we have violated your data protection rights.

13. Third-Party Links and Services

The Service may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties.

We recommend reviewing the privacy policies of any third-party services before providing them with your personal information. This Privacy Policy applies only to information collected by Infiwrite.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Send you an email notification at your registered email address
• Provide a notice through the Service

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Infiwrite AI Solutions Pvt Ltd
Attention: Privacy Team
4th Floor, Balaraj's Arcade
Opposite BRIGADE COSMOPOLIS
Whitefield Main Road, Whitefield
Bangalore, Karnataka, India

Email: [email protected]
Data Protection Officer: [email protected]

We will respond to your inquiry within 30 days.